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Overview

Due to changes in customer demand, technology transformation is a much more compelling strategy than it once was in the power and utilities sector. Digital technologies are evolving, and customers are quick to adopt them. Both business and consumer energy users are clear about their expectations. They want to reduce their costs, and they know that technological controls and data analytics can help them do it.

Problem Statement

Global market forces require a new approach for the energy and utilities industry. Market forces, impacting the landscape of utilities around the world, requiring the transformation of industry business models.

  • New entrants and disruptive technologies
  • Increased pressure on operational efficiency and workforce productivity
  • Aging asset performance with increased expectations on reliability
  • Increased customer support costs

Quirk Solution

The Utilities Industry must enabled by a new solution that is instrumented, interconnected, and intelligent to self service customer support.

Quirk provides a ready to deploy Chatbot with Utilities integration that provides answers to user queries instantaneously, through Web, SMS and Email. It can be accessed via any  smart device, such as Apple Watch, Google Home, Amazon Echo etc.

Business Benefit

– End Customer Satisfaction

– Reduction of service calls volume

– Increase in employee productivity

– Cost saving in customer support

advantage

Overview

Most bankers recognize the swift and ever-increasing pace of technological change that is influencing and impacting their business. Banks that act fast to manage the disruption will need to evolve their corporate culture to empower people—customers, workers and ecosystem partners—to accomplish more with technology, and usher in the new business strategies that those technologies drive.

Problem Statement

Consumer expectations: These days it’s all about the customer experience, and many banks are feeling pressure because they are not delivering the level of service that consumers are demanding, especially in regards to technology. It’s time for banks to join in and adopt new chatbots to handle customer service calls to increase resource productivity and customer satisfaction.

Quirk Solution

Quirk provides a ready to deploy chatbot with SAP FICO along with SAP S/4HANA designed for enterprises that need a deep and broad level of functionality combined with a high degree of flexibility in customization.

Quirk Bots are capable of answering a wide variety of user queries related to accounts, payments, billing etc. Also bots can be helpful to up-sell new products instantaneously through web, SMS, and email. It can be accessed via any smart device, such as Apple Watch, Google Home, Amazon Echo etc.

Business Benefit

– End Customer Satisfaction

– Reduction of service calls volume

– Increase in employee productivity

– Cost saving in customer support

Overview

The internet and mobile phones have changed the face of many industries, from shopping to restaurants, it’s rare that you will discover a business without a digital footprint. The same can be said for the entertainment industry.

Problem Statement

Easy Reservations: Customers expect everything from the hotel reservation system (how long was their last stay and did they want a smoking or non-smoking room), to the special events that customers attend (i.e. poker tournaments), to the gambling they do on slot machines and at table games, to which offers they’ve been sent and which ones they've redeemed by smart phones.

There is a demand from customers to automate and have information handy on mobile phones rather than hard copies or phone calls.

Quirk Solution

Quirk provides a ready to deploy chatbot with back-end systems, capable of answering a wide variety of user queries instantaneously through web, SMS, mobile app, etc. Data can be accessed via any smart devices, such as Apple Watch, Google Home, Amazon Echo, etc.

Business Benefit

– End Customer Satisfaction

– Reduction of service calls volume

– Increase in employee productivity

– Cost saving in customer support

advantage
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